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Just because there’s a flood doesn’t mean you have to dive in
Great question. I'd say addressing users as 'you' is always appropriate, unless:
A) It comes off as awkward, patronizing, or judgmental to the user.
B) You're not actually speaking to the intended user.
Remember, whenever you face a content quandary, you can ask this question: What would I want if I were the user?
Hope this helps!